Effective Date: July 22, 2013
Click below for specific information about:
What Information Do We Collect?
How Do We Use Your Personal Information?
How Do We Share Your Personal Information?
Where is My Personal Information Stored?
What Choices Do I Have About How My Personal Information Is Used?
How is My Personal Information Protected?
What About Links to Third Party Sites?
How Do We Protect Children’s Privacy?
What If I am a Non-Canadian Visitor to the Site?
What if NEW is Sold or Goes Out of Business?
How Can I Contact NEW?
We have designed our Site so that you are not required to provide any Personal Information unless you are requesting access to certain Site features, purchasing NEW services, or applying for a job with NEW.
To receive certain services from NEW including Service Valet, the ecoNEW Recycling and Trade In program, and delivery and installation services, you must provide some Personal Information, including your e-mail address, physical address, phone number, and payment card details.
To apply for a job with NEW you must provide some Personal Information, including your e-mail address, physical address, phone number, and Social Insurance Number.
To participate in other areas of our Site, including sharing your comments and experiences and participating in surveys, you must provide some Personal Information, including but not limited to your e-mail address, physical address, and phone number.
Interactive Features, Such as Blogs
Any comment, testimonial, or review that you submit that may be posted on our Site, including but not limited to the posting of comments on thesaavyshopperblog.com and the posting of reviews on myserviceplanstory.com, is a public communication and may be viewed by the general public. Therefore, you acknowledge and understand that you have no expectation of privacy or confidentiality in the content you submit for such uses over our Site, whether or not the communication includes Personal Information about you. If you display Personal Information in any communication submitted for such uses, other individuals may collect and use your Personal Information. While we may remove Personal Information from postings to our Site, we assume no obligation to do so. We are not responsible for, nor can we guarantee the protection of, any Personal Information you disclose in a communication submitted for such purposes or you include in an e-mail or other communication submitted to us for such posting, and thus, you acknowledge that if you disclose Personal Information in any such material, you do so at your own risk.
Non-Personal Information – Cookies
A cookie will typically contain the name of the domain from which the cookie originated, the "lifetime" of the cookie, and a value such as a randomly generated unique number. You can delete or reject any cookies that have been installed in the cookie folder of your browser. Each browser is different, so you will need to check your specific browser's "Help" menu to learn how to change the cookie preferences. You can also set your browser to notify you when a site sends you a cookie. Please note, however, that if you disable all cookies, you may not be able to access some parts of our Site.
We use this information to evaluate our Site’s services, content, and traffic and to better tailor our Site for visitors. We may also use this information to bring information or materials to your attention based on your preferences, to alert you to new features on our Site, or to inform you about services and products we offer that may be of interest to you.
We may also use data collected through user surveys to help us better understand our customers’ needs. This data may be shared with third parties in an aggregated form. Once the data is aggregated, it is no longer able to be identified to you.
We also may share your Personal Information with service providers in the United States who help us facilitate the features and services offered through our Site. For example, we may outsource the operations of some parts of our Site, such as job application functions, survey functions, or payment processing. Service providers may also be used to service any warranty or other claims you may file. Service providers perform services according to our requirements pursuant to a contract between NEW and the service provider. Service providers may have access to Personal Information needed to perform their functions on our behalf, but they may not use it for other purposes. Additionally, we may share information about who is purchasing our services with underwriters for insurance purposes. And, NEW will share personal information with Costco Wholesale Canada, Ltd. for its use in accordance with its Privacy and Security Statement. For further information about those with whom we may share your information, please contact us.For information about how you may obtain access to written information about NEW’s policies and practices with respect to service providers outside Canada, please contact us using the contact information below. He or she will be able to answer any questions you have about NEW’s collection, use, disclosure or storage of Personal Information by service providers outside Canada for or on behalf of NEW.
Use of Service Providers Outside Canada
NEW uses service providers in the United States to solicit renewal service contracts. Personal information is transferred by NEW to such service providers so that such service providers may contact existing customers of NEW for the purpose of facilitating renewals of their service contracts with NEW.
Such service providers store personal information on [secure servers located in Sterling, Virginia U.S.A. The service providers take appropriate measures to protect the security of such personal information, although complete security of such personal information cannot be guaranteed NEW has reviewed such security measures and they provide a comparable level of protection to the protection NEW provides to the personal information it collects.
N.E.W. Customer Service Companies, LLC
22660 Executive Drive
Sterling, VA 20166
SCOPE OF USE
N.E.W. Customer Service Companies, LLC, together with its affiliates and member companies, (“NEW”), invites you to view, use and download a single copy of the content made available through this web site (www.productassist.com/excellenceplus) (the “Web site”) for your informational, noncommercial use; provided that you leave all copyright, trademark and other proprietary notices intact. Using this Web site to evaluate whether to enter into a business relationship with NEW does not constitute a commercial use for the purposes hereof. You shall only use the Web site in full compliance with any and all applicable laws and regulations and in full compliance with any and all rules of any NEW service providers, as same may change or be supplemented from time to time.
ALL CONTENT, SERVICES, FEATURES, MATERIALS AND LINKS ON THIS WEB SITE IS PROVIDED TO YOU ON AN “AS-IS,” “AS-AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NEW MAKES NO WARRANTY AS TO THE ACCURACY, COMPLETENESS, CURRENCY OR RELIABILITY OF ANY CONTENT AVAILABLE THROUGH THIS WEB SITE. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING ANY INFORMATION BEFORE RELYING ON IT. USE OF THE WEB SITE AND ALL CONTENT, SERVICES, FEATURES, MATERIALS AND LINKS ON THIS WEB SITE IS AT YOUR SOLE RISK.
NEW MAKES NO REPRESENTATIONS OR WARRANTIES THAT USE OF THE WEB SITE WILL BE UNINTERRUPTED, COMPLETELY SECURE OR ERROR-FREE. You are responsible for taking all precautions necessary to ensure that any materials you may obtain from the Web site are free of viruses, spyware, Trojan horses and other malware.
All trademarks on the Web site are the property of their respective owners. NEW owns various trademarks, service marks and logos used or displayed on the Web site or on content made available through access to the Web site.
You must obtain NEW’s written permission prior to using or displaying any trademark that is displayed on the Web site or any materials made available through access to the Web site.
VIOLATION OF RULES AND REGULATIONS
Without limitation to any of its other rights and remedies which may be available to it, NEW may, in its sole discretion, block access to the Web site from any Internet address to the Web site.
LIMITATION OF LIABILITY
NEW SPECIFICALLY DISCLAIMS ANY LIABILITY, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, FOR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESS TO OR USE OF THE WEB SITE OR ANY FEATURES, SERVICES, MATERIALS AND/OR CONTENT AVAILABLE THROUGH THE WEB SITE , EVEN IF NEW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING BUT NOT LIMITED TO RELIANCE BY ANY PARTY ON ANY CONTENT OBTAINED THROUGH USE OF THIS WEB SITE OR STATED AS BEING AVAILABLE THROUGH USE OF THIS WEB SITE, OR THAT ARISES IN CONNECTION WITH MISTAKES OR OMISSIONS IN, OR DELAYS IN TRANSMISSION OF, INFORMATION TO OR FROM THE USER, LOST DATA, INTERRUPTIONS IN TELECOMMUNICATIONS CONNECTIONS TO THE WEB SITE OR VIRUSES, WORMS, SPYWARE, TROJAN HORSES AND ANY OTHER MALWARE, WHETHER CAUSED IN WHOLE OR IN PART BY NEGLIGENCE, ACTS OF GOD, TELECOMMUNICATIONS FAILURE, THEFT OR DESTRUCTION OF, OR UNAUTHORIZED ACCESS TO THE WEB SITE, OR RELATED INFORMATION OR PROGRAMS.
Some jurisdictions do not allow exclusions of liability for certain types of damages. Accordingly, some of the above limitations may not apply to you to the extent prohibited by law. In such cases, NEW’s liability will be limited to the fullest extent permitted by applicable law.
LINKED INTERNET SITES
Some links in this Web site may navigate you away from NEW 's Web site or redirect you to another website. The linked sites are not under the control of NEW, and the content available on the Internet sites linked to this Web site does not necessarily reflect the opinion of NEW. NEW is providing these links to other Internet sites as a convenience to you, and access to any other Internet sites linked to this Web site is at your own risk. The inclusion of any link does not imply a recommendation or endorsement by NEW of the linked site.
GOVERNING LAW AND GENERAL PRINCIPLES